Passionate and personable people will always be at the core of a successful business serving clients’ needs. While automation can alleviate some tasks, prioritizing your employees and easing them into an intimidating digital transformation is crucial to making the transition successful. Let’s review the value of implementing a comprehensive digital makeover in your enterprise and how you can help your team thrive while doing so.
Understanding the numerous benefits of a digital transformation for your company aids you in steering the team confidently through the adjustment. Share with the company such advantages as:
A change to the status quo easily shakes the confidence and commitment of team members when company leaders don’t embrace the change while expressing an understanding of employee concerns. Start by patiently listening to the anxieties of team members and provide concrete answers to questions when possible. If you can’t share an answer or don’t know, show through your attitude and actions that you will deliver information at an appropriate time or when you receive it.
Pay attention to your phrasing and word choice as you communicate about the changes. Inspire excitement about how digital upgrades will make the workplace better for all. People can easily pick up on fear and uncertainty, and neuroscience research demonstrates that your body language is vital for effective leadership. Carry yourself with self-assurance as you communicate plans and direction.
Put people first by showing how the transformation improves the customer experience and makes employees’ jobs easier. Consider refining your mission and vision statements to keep cooperation at the forefront of the modifications.
Reward and highlight employees who go the extra mile to support the company during the transition. A gift card, some extra time off, or spotlighting a worker in the company newsletter in fun and creative ways builds camaraderie.
Don’t put your plan in place and assume things will run smoothly. Trust your employees when they share unforeseen challenges and obstacles. People have different learning styles and speeds, so don’t rely on one demo to train the team. Use various training methods to help everyone adapt and have a support person or office hours to answer questions and review critical points during the early weeks of the new system.
Simplify implementation and achieve your objectives more rapidly with business process management (BPM) software. When BPM software automates and optimizes workflows and processes, team members can pay more attention to high-value tasks instead of grunt work. Employees will be more engaged during the digital switch, and your efficiency and balance sheet will improve while your errors decrease. Monitor the effectiveness of your BPM framework continually during its launch and make adjustments based on the results to improve the process and output.
Don’t despair that a digital overhaul means unhappy workers. Balance executing a digital conversion with employee satisfaction to advance your company to new heights.